Refund Policy

This policy applies to all digital products and instant calculation services purchased on Zhaiji (zhaiji.net). Please read it carefully before placing an order, in particular the rule that instantly delivered digital content is non-refundable.

1. Product types and delivery

• Digital publications (e.g. the bilingual PDF A Quest on Architecture Aura): upon completed payment, we instantly provide a protected download link or online viewing access.
• Instant calculation services (e.g. Personal BaZi Chart Report, Complete Feng Shui Assessment Report): upon completed payment, our system computes and generates your personalised report and delivers it to your account page and email.

Both categories are instantly delivered digital products. Delivery completes within minutes of payment confirmation. There is no physical shipment and no "return the goods" step.

2. Refund policy (important)

All digital products and instant calculation services are non-refundable and non-exchangeable once payment is completed and the item has been successfully delivered (downloadable / viewable / report generated).

Reason: digital content can be fully obtained and stored the moment it is delivered, and cannot be returned; a calculation service consumes computing resources and produces a personalised result the moment it runs, and cannot be undone. We therefore do not offer "no-questions-asked" refunds.

Please confirm before paying that:

• you have read the product page and any preview / sample content provided;
• you understand and accept the listed price and delivery method; and
• you agree to this no-refund policy.

3. Cases we will still handle

To protect you, we will investigate and resolve the following (including a full refund):

• Non-delivery — payment succeeded but a fault on our side meant you never received the purchased content within a reasonable time;
• Duplicate charge — the same order was charged more than once;
• Unauthorised transaction — an order placed using your account or payment instrument without your authorisation (subject to the payment provider's verification process);
• Materially misdescribed content — what was delivered differs materially from the product page description.

In these cases please contact ask@zhaiji.net within 14 days of payment, quoting your order number and a description of the issue. We will reply within 5 business days.

4. Right of withdrawal

Where digital content is concerned, delivery may begin immediately with your express consent and acknowledgement that you thereby lose your statutory right of withdrawal (for example the 14-day cooling-off period available to EU/UK consumers under local law). By ticking the consent box at checkout you request immediate delivery and confirm you understand that the withdrawal right no longer applies once delivery has begun. If the mandatory law of your jurisdiction grants you rights that cannot be waived, those statutory rights are unaffected by this policy.

5. Chargebacks and disputes

If you have a concern about a transaction, please contact us first rather than filing a chargeback with your card issuer. For unjustified chargebacks on digital products that have been delivered, we reserve the right to submit delivery records in our defence and to suspend access to the relevant account.

6. How refunds are issued

Where a refund is approved after investigation, it is returned via the original payment route (original card / original payment method). Timing depends on the payment provider and the issuing bank, typically 5–10 business days.

7. Contact us

Support and refund requests: ask@zhaiji.net

Operating entity: ASIA ARTS LIMITED (東集藝術（中國）有限公司)
Unit 1021, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong

See also: Terms of Service · Privacy Policy · Disclaimer